Frequently Asked Questions

EMK Münzen + Edelmetalle GmbH specializes in the wholesale and retail of coins and precious metals of all kinds. Our customers benefit from our 40 years of experience and receive high expertise and comprehensive, excellent service from us. At EMK, everyone can find the suitable collector's item or the right investment in gold, silver, platinum, or other precious metals, and can purchase them directly in our online shop. 

Founded in 1981, the company has been a reliable partner for coin collectors, investors, and the worldwide wholesale for over 40 years.  

We stand for fair and transparent trading of coins and precious metals. Quality and trust are just as important to us and are firmly anchored in our corporate DNA – because trust is the strongest currency! 

We are exclusively an online business and do not operate a retail store. Local pick-up of orders is also not possible.

There are many good reasons why you should choose EMK. Some of them are listed below: 

1. Authenticity and Quality: 

We guarantee the authenticity and quality of every coin you buy from us. Our coins come from reputable manufacturers and are carefully inspected to ensure you get exactly what you pay for. 

2. Variety: 

Our wide range includes gold coins, silver coins, and platinum coins from different countries, eras, and mints. Whether you are a collector or an investor, you will find the perfect coin for your needs with us. 

3. Transparent Pricing: 

We offer competitive prices based on the current market. There are no hidden fees or unpleasant surprises. You always know exactly how much you will pay. 

4. Security and Data Protection: 

We place the highest value on the security of your personal data and transactions. Our website is safe and encrypted to protect your information. 

5. Convenient Shopping: 

With us, you can shop 24/7 without having to leave your house. Whether you are an experienced investor or a newcomer to the world of precious metals, our user-friendly online shop makes shopping easy and convenient. 

6. Expert Advice: 

Our team of experts is available to answer your questions and help you select the right coins. We pride ourselves on our outstanding customer service. 

7. Reliable Delivery: 

We ship safely and quickly, ensuring that your coins arrive in perfect condition. Rely on our dependable delivery so you can enjoy your investments. Shipments are packed securely and neutrally. We typically respond to email inquiries within 24 hours, and our customer service is always available during business hours, Monday to Friday from 8:00 am to 5:00 pm. 

In our online shop for gold coins, silver coins, and platinum coins, it's all about your satisfaction and trust. We look forward to offering you high-quality coins & precious metals and assisting you on your journey to diversification and value preservation. 

More and more investors are looking for alternative investments and find options outside traditional forms. 

Invest in gold, silver, and platinum coins – a safe and long-term investment opportunity. The high-quality investment coins you find in our shop offer value retention and the potential for appreciation. 

Furthermore, coins and precious metals offer an excellent opportunity to diversify your investment portfolio. Coins and bars often respond differently to economic fluctuations than traditional investments such as stocks and bonds. This can make your overall portfolio more stable and resilient. 

In addition, precious metals can serve as a hedge in uncertain economic times. They are a safe haven when financial markets are volatile. Thus, investing in coins and precious metals can protect your assets and secure your financial well-being. 
Whether you're a professional investor, experienced collector, or small investor, coins and bars in gold, silver, or platinum can contribute to your financial independence. 

Make your new investment on EMK.com today 

Our product range includes limited premium gold coins, silver coins, and platinum coins, as well as various investment/bullion coins in gold, silver, and platinum. Additionally, we have an extensive assortment of gold bars. 

Moreover, our online shop offers a wide range of accessories. From capsules and coin pouches to slipcases, there is a vast selection available. 

Investment/bullion coins and gold bars are automatically recalculated every five minutes based on the current gold price of the exchange.

All products labeled as "in stock" are physically available in our warehouse and can be shipped to you immediately after payment. 

These coins have not yet been issued by the mints. The date mentioned refers to the release date at the mint. 

We only sell coins for which we can guarantee delivery. For these types of items, the mint has assured us of the quantity available for order. Exceptions apply only in cases of force majeure. 

To inform our customers about new products, we upload them in our online shop as soon as possible. Sometimes the preliminary work for the release of the item might not be finished, hence the item can't be ordered yet.

We cannot accept reservations for items. 

We endeavor to offer our customers coin issues over a longer period of time in order to be able to close “gaps” in a series. However, due to mintage limits, it can happen from time to time that coins are temporarily out of stock or unavailable. As we are constantly looking for such coin issues and also buy/re-purchase them, it is quite possible that we will be able to offer them again in the future. 

Many coins come from state and/or private mints with whom we have had a long-term distribution agreement. These include, among others, the South African Mint, the Perth Mint, the Royal Australian Mint and the New Zealand Mint. An overview of all mints can be found here.

A majority of the coins come directly from mints as well as from coin dealers with whom we have maintained long-term business relationships. Every coin undergoes a comprehensive goods receipt control, where we pay attention to both the quality and authenticity. Furthermore, many limited premium coins come with an authenticity certificate issued by the mint.

For this type of coin, we are actively searching and are interested in purchasing. More details can be found here. 

Registration is required to place an order in our store.

For order processing, we need a legally valid billing and delivery address. The necessary data includes your first and last name, as well as the respective address. 

It's not possible to place an order anonymously.

An order by phone is possible within our business hours under the phone number 02235 / 9273747. Please send orders via email to: service@emk.com - Please note that for email orders, a separate confirmation will be made for order acceptance. 

Yes, the minimum order value is 50.00 Euros. The method of ordering (whether by phone, via email, or through our online store) does not affect this. 

Due to largely automated processes, we cannot combine multiple orders. Unfortunately, we cannot process collective orders.

Delivery for orders is always made to match the extent of the order placed. We do not perform partial pre-deliveries. 

Your shipment will be handed over to the shipping service provider as soon as possible, but at the latest after 2-3 business days. This depends on the current order situation, weekends, etc. 

You can revoke your order up to 14 days after receipt at the latest. Excluded from this are items which, according to § 312 g Abs. 8 BGB, are subject to reduced revocation rights for investment products. Relevant items are specially marked in our webshop. More details about the right of withdrawal can be found here. 

Due to largely automated processes, subsequent order changes are not possible. 

Upon submission of the invoice, the purchase contract becomes legally valid. 

Depending on the payment method chosen and items ordered, there will be an immediate shipment for your order. For pre-order items, which will be issued/available in the future, the shipment will occur directly after the products are received. 

Order processing/invoice transmission for orders occurs within our business hours (Monday - Friday, 08:00 - 17:00). If you haven't received a confirmation email within approximately 2 hours during these times, please contact our customer service. 

Trusted Shops is an external service provider through which consumers can additionally secure their online orders. Moreover, Trusted Shops certifies compliant online shops with the Trusted Shops seal and reviews online shops for their trustworthiness, order processing, etc. For more information, please visit: https://www.trustedshops.de/ 

Due to the automated calculation for precious metal products, the price might change during order placement. The determining factor is the price at the time of payment for PayPal/credit card or on the transmitted order confirmation. 

We do not offer a subscription service for coins or coin series in our webshop. If you're interested in such a service, please call our catalog service at 02235 9273747. 

Within Germany, we only charge 5.95 euros for shipping for orders up to 100 euros. We charge 4.95 euros for orders up to 500 euros. From an order value of between 500 euros and 2,500 euros, we only charge 3.95 euros for shipping. From an order value of 2,500 euros, we deliver to you free of charge within Germany!

You can find details on other shipping costs here.

All shipments are insured against acts of force majeure. 

Depending on the value of the goods and the target region, we ship with the service providers DHL, FedEx, or by secure transport. 

Using the package's tracking number, you can schedule a preferred delivery date with the shipping service provider. If you'll be away for an extended period, on vacation, etc., please contact us at the time of placing the order. We're happy to delay the shipment until your return. 

Yes, all shipping regions and delivery costs can be found here. 

As soon as the shipment is handed over to the logistics partner by us, you will be informed about the shipping status via email. In this email, you will find the respective tracking number of the package, with which you can track the delivery route. 

Shipments are securely and neutrally packed and are declared as package shipments. 

This depends on the logistics partner and the target region. Within Germany, delivery usually takes place two days after handing over the shipment to the transport service provider. 

Using the package's tracking number, you can schedule a preferred delivery date with the shipping service provider. If you'll be away for an extended period, on vacation, etc., please contact us at the time of placing the order. We're happy to delay the shipment until your return.

For orders within the EU, there are no additional costs. For orders outside the EU, customs charges may apply, which are the responsibility of the buyer. Additionally, fees may arise due to currency exchange. 

We ship to the address provided at the time of order placement. There is no ID check at the time of delivery. 

We offer payment options via PayPal, by credit card, and by bank transfer. More information you'll find here.

For payment by credit card and PayPal, the payment amount is due immediately. For payment by bank transfer, the payment term is 5 business days. 

Payment in cash or cash on delivery is not possible. 

You can create a customer account here.

You can change your password here.  

The stored data is limited to the information necessary for order processing. Details can be viewed here.

In exceptional cases, we reserve the right to suspend customer accounts, for example, due to payment arrears, offensive or disrespectful behaviour (by phone, email, in person), etc. 

You can reach our customer service during our business hours from Monday to Friday, 08:30 to 17:00, by phone at 0531 / 888 979 50 or anytime via email at service@emk.com. More information you'll find here.

You can register for our newsletter here.

Our terms and conditions and the cancellation policy.

• Terms & Conditions
• Right of withdrawal

Please contact our wholesale department. You can reach them by phone at - [phone number placeholder] or via email at sales@emk.com.