Customer service

Gold and Silver Bullion coins always up to date

Every 5 minutes our prices for Gold & Silver Bullion coins are automatically updated. Press the "F5" button on your keyboard to update the prices on the basis of the current precious metal markets. You can't purchase more up to date Gold and Silver !

Please notice:
Should you be longer than 5 minutes on our website and gold and/or silver bullion coins are already in your shopping cart, it may be possible that prices change due to fluctuation in the precious metal markets. It is necessary to complete your order to fix the price ! The price is calculated at the time when you click the button "Order with obligation to pay".

Payment method - Pre Payment / Bank Wire

For Pre Payment (Bank Wire Transfer) the purchase price of your order without deduction is to be paid within five days of the order. The goods are firmly reserved for you and goes to crediting of the invoice amount in the shipment. Should the payment be defaulted, we are entitled to cancel the order without any prior consent or information. Checks and drafts are not accepted for this payment method. Any bank charges incurred in the transaction are to paid by the customer. Please include the invoice number and your customer number as a reference when paying by pre payment. 

If you have any questions, we are available by phone from Monday to Friday from 09:00 until 17:00 clock at +49 2235 927 37 47.
You can reach us also at any time via email - [email protected]. Please include your full name, your order or invoice number and customer number.

Payment method - PayPal

You can easily and comfortably pay for your order using PayPal. Just select PayPal at the checkout and then when your order is completed you will be redirect via iframe directly to the PayPal website. Once you are logged in you can choose to debit either your credit card or your bank account and transfer the order amount to us at [email protected].

Payment method - Credit Card

3D Secure ensures secure payments at EMK.com
You can pay in our webshop by Visa or MasterCard. Your credit card is safe on EMK.com while shopping, because we use MasterCard® SecureCode ™ and Verified by Visa security procedures as in the payment in our webshop. We use the 3D Secure security procedures to ensure that your credit card data is protected on our website ordering and guarantees against unauthorized use.

All data is transmitted in our webshop using SSL encryption
SSL ensures you that your credit card information can not be read or manipulated by others during transmission. By querying the card verification you are identified as the cardholder in addition to your credit card number. The debiting of the invoice is done on the same day of the order. The payment by credit card you can withdraw at any time. Of course you have the possibility to send back orders within the scope of the revocation, concerned and already debited amounts will be credited back to the credit card.

Advantages of 3D-Secure

Safety
3D Secure is a security method for credit card payments and offers the owner of a 3D Secure-capable credit card safer shopping on the Internet. This ensures that we Query your personal security code that only you can perform the transaction as a cardholder. The security question is automatic at the end of the payment process and thus prevents unauthorized use of your data.

3D Secure registration
Registration is free and takes place once. To define your personal security code for your credit card, you can register on the website of your card-issuing bank and normally it should be no extra cost for you. Inquire beforehand with your bank whether your credit card for 3D Secure has been unlocked. Questions about registration your issuing bank will be happy to answer.

Flow during the checkout process
If your credit card is not yet activated for the security process, a unique account at your local bank is necessary. Registration is usually free for you. If your card is already registered, you will be prompted at the end of the ordering process, enter the password you created on the side of your card-issuing bank. After a positive review, the order process is successfully completed and your payment to EMK.com has occurred.