Privacy Policy

The controller responsible for data processing is:

EMK Münzen Edelmetalle GmbH

Otto-Hahn-Allee 31

50374 Erftstadt

Email: datenschutz@emk.com

Phone: 022359273747

Thank you for your interest in our online shop. Protecting your privacy is very important to us. Below, we provide detailed information about how we handle your data.

1. Access Data and Hosting

You can visit our websites without providing any personal information. Each time a webpage is accessed, the web server automatically stores only a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of access, the amount of data transferred, and the requesting provider (access data), and documents the access. This access data is evaluated exclusively for the purpose of ensuring the smooth operation of the site and improving our offering. This serves to safeguard our legitimate interests in the correct presentation of our offering, which prevail in the context of a balancing of interests, in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR. All access data will be deleted no later than seven days after the end of your visit to the site.

Hosting

The services for hosting and displaying the website are partly provided by our service providers as part of processing on our behalf. Unless otherwise explained in this privacy policy, all access data and all data collected in forms provided for this purpose on this website are processed on their servers. If you have questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined by decision that an adequate level of data protection exists: USA

The adequacy decision for the USA applies as the basis for transfers to third countries, provided that the respective service provider is certified. Certification is in place.

2. Data Processing for Contract Handling and Contact Requests

2.1 Data Processing for Contract Handling

For the purpose of contract handling (including inquiries about and processing of any warranty and service disruption claims that may exist, as well as any statutory update obligations) in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR, we collect personal data if you voluntarily provide it to us as part of your order. Mandatory fields are marked as such because, in these cases, we necessarily require the data to process the contract and cannot dispatch the order without that information. Which data is collected can be seen from the respective input forms.

Further information about the processing of your data, in particular about the transfer to our service providers for the purposes of order, payment, and shipping processing, can be found in the following sections of this privacy policy. After the contract has been fully processed, your data will be restricted for further processing and deleted after the expiry of tax and commercial retention periods in accordance with Art. 6 para. 1 sentence 1 lit. c GDPR, unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use data beyond this, as permitted by law and about which we inform you in this statement.

Merchandise management system

We use merchandise management systems from external service providers for order and contract processing. Our service providers act on our behalf within the scope of order processing. If you have questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined by decision that an adequate level of data protection exists: USA

The adequacy decision for the USA applies as the basis for transfers to third countries, provided that the respective service provider is certified. Certification is in place.

2.2 Customer Account

We collect personal data if you voluntarily provide it to us when opening a customer account. Mandatory fields are marked as such because, in these cases, we necessarily require the data to open the customer account and you cannot complete the account opening without this information. Which data is collected can be seen from the respective input forms. We use the data you provide for contract handling and for processing your inquiries in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR. Deletion of your customer account is possible at any time and can either be requested by sending a message to the contact option described in this privacy policy or via a function provided for this purpose in the customer account. After deletion of your customer account, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use data beyond this, as permitted by law and about which we inform you in this statement.

2.3 Contact Requests

As part of customer communication, we collect personal data to process your inquiries in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR if you voluntarily provide it to us when contacting us (e.g. via contact form, live chat tool, or email). Mandatory fields are marked as such because, in these cases, we necessarily require the data to process your contact request. Which data is collected can be seen from the respective input forms. After your inquiry has been fully processed, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use data beyond this, as permitted by law and about which we inform you in this statement.

3. Data Processing for Shipping Fulfilment

For contract fulfilment in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR, we pass your data on to the shipping service provider commissioned with delivery, insofar as this is necessary for the delivery of ordered goods. If you have questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

4. Data Processing for Payment Handling

When processing payments in our online shop, we work together with these partners: technical service providers, credit institutions, payment service providers.

4.1 Data Processing for Transaction Handling

Depending on the selected payment method, we pass on the data necessary for processing the payment transaction to our technical service providers, the commissioned credit institutions, or the selected payment service provider, insofar as this is necessary for processing the payment. This serves contract fulfilment in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR. In some cases, the payment service providers collect the data necessary for processing the payment themselves, for example on their own website or via a technical integration in the order process. In this respect, the privacy policy of the respective payment service provider applies.

Depending on the selected payment method, data may be transferred to third countries outside the EU/EEA for which the European Commission has determined by decision that an adequate level of data protection exists. Where data is transferred to third countries outside the EU/EEA for which the European Commission has not adopted an adequacy decision, our cooperation is based on the European Commission’s standard contractual clauses.

If you have questions about our partners for payment processing or the basis of our cooperation with them, please use the contact option stated in this privacy policy.

4.2 Data Processing for Fraud Prevention and the Optimization of Our Payment Processes

Where applicable, we provide the aforementioned service providers with additional data which they use together with the data necessary for payment processing for the purposes of fraud prevention and optimizing our payment processes (e.g. invoicing, processing disputed payments, supporting accounting). In accordance with Art. 6 para. 1 sentence 1 lit. f GDPR, this serves to safeguard our legitimate interests, which prevail in the context of a balancing of interests, in protecting ourselves against fraud and in efficient payment management.

5. Advertising by Email, Post

5.1 Email Newsletter with Registration and Newsletter Tracking

If you subscribe to our newsletter, we use the data required for this purpose or separately provided by you to send you our email newsletter on a regular basis based on your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR. You can unsubscribe from the newsletter at any time, either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After unsubscribing, we delete your email address from the recipient list unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use data beyond this, as permitted by law and about which we inform you in this statement.

Please note that when sending the newsletter, we evaluate your user behavior. For this purpose, we also analyze your interaction with our newsletter by measuring, storing, and evaluating open rates and click rates for the purpose of designing future newsletter campaigns (“newsletter tracking”).

For this evaluation, the emails sent contain one-pixel technologies (e.g. so-called web beacons, tracking pixels) that are stored on our website. For the evaluations, we link in particular the following “newsletter data”

• the page from which the page was requested (so-called referrer URL),
• the date and time of the request,
• the description of the type of web browser used,
• the IP address of the requesting computer,
• the email address,
• the date and time of registration and confirmation

and the one-pixel technologies with your email address or your IP address and, where applicable, an individual ID. Links contained in the newsletter may also contain this ID.

If you do not want newsletter tracking, you can unsubscribe from the newsletter at any time as described above.

The information will be stored for as long as you are subscribed to the newsletter.

5.2 Newsletter Delivery

The newsletter and the newsletter tracking described above may also be sent by our service providers as part of processing on our behalf. If you have questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.
Information about the newsletter via Mailambition Below we inform you about the content of our newsletter as well as the registration, delivery, and evaluation procedures. You will also receive information about your rights to object. By subscribing to the newsletter, you agree to receive it and to the procedures described. Newsletter content: We send newsletters, emails, and other electronic notifications with information about our products, offers, promotions, and our company exclusively on the basis of the recipients’ consent or a statutory permission. If specific content is mentioned when registering for the newsletter, this content is decisive for the consent. Double opt-in and logging: Registration for our newsletter takes place using the so-called double opt-in procedure. After registering, you will receive an email asking you to confirm your registration. This confirmation is necessary to ensure that no misuse by unauthorized third parties occurs. For legally compliant documentation of the registration process, the times of registration and confirmation as well as the IP address are stored. Changes to the data stored with the delivery service provider are also logged. Delivery service provider: Delivery takes place via the “Mailambition” platform of Schober Information Group Deutschland GmbH. You can view the delivery service provider’s privacy policy at the following link: https://schober.de/unternehmen/datenschutz/ According to the service provider, the transmitted data may be used in pseudonymized form to optimize its own services, for example for technical improvement of the delivery and presentation of the newsletters or for statistical analyses, such as determining the recipients’ countries of origin. However, the service provider does not use the data for its own purposes or pass it on to third parties. Registration data: Providing an email address is sufficient to subscribe to the newsletter. Optionally, a name can be provided to enable personal addressing. Additional voluntary information helps to better tailor the newsletter content to recipients’ interests. Performance measurement: Our newsletters contain a so-called “web beacon,” i.e. a pixel-sized file that is retrieved from the delivery service provider’s server when opened. In the process, technical information such as browser type, operating system, IP address, and the time of retrieval is collected. This data is used to improve the technical services and to evaluate users’ reading behavior, for example in relation to access locations or times. It is also recorded whether a newsletter was opened, when this happened, and which links were clicked. Technically, this information can be assigned to individual recipients, but no individual monitoring takes place. The evaluations serve exclusively to optimize our content and adapt it to recipients’ interests. Inactive users are also identified and removed from the distribution list in order to improve data quality on the basis of legitimate interests. Legal basis (Germany): Newsletter delivery and performance measurement are carried out on the basis of your consent pursuant to Art. 6 para. 1 lit. a, Art. 7 GDPR in conjunction with Section 7 para. 2 no. 3 UWG or on the basis of statutory permission pursuant to Section 7 para. 3 UWG. Logging of the registration takes place pursuant to Art. 6 para. 1 lit. f GDPR on the basis of legitimate interests and serves as proof of consent. Termination/withdrawal: You can unsubscribe from the newsletter at any time and withdraw your consent. You will find a corresponding unsubscribe link at the end of each newsletter. If you unsubscribe, your personal data will be deleted provided it was used exclusively for the newsletter. Schober Information Group Deutschland GmbH, Meisenweg 37, 70771 Leinfelden-Echterdingen, Legal form: https://www.schober.de/impressum

5.3 Sending Review Requests by Email

If you have given us your express consent during or after your order in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, we will use your email address to request a review of your order via the review system we use. This consent can be revoked at any time by sending a message to the contact option described in this privacy policy or via a link provided for this purpose in the review request. After revocation of your consent, we delete your email address from the recipient list unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use data beyond this, as permitted by law and about which we inform you in this statement.

The review requests may also be sent by our service provider Trusted Shops SE, Subbelrather Str. 15C, 50823 Cologne (“Trusted Shops”).

As part of sending review requests, we receive information from Trusted Shops about the respective status (e.g. whether the review request was sent and whether it was delivered). This is done in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR in order to fulfil our legitimate interest in obtaining information about the review invitations so that we can make optimizations on this basis where appropriate, as well as to fulfil Trusted Shops’ legitimate interest in being able to offer this service.

For the sending of review requests and for the collection and display of review and status information, we and Trusted Shops are jointly responsible.

Within the framework of the joint controllership existing between us and Trusted Shops, please preferably contact Trusted Shops if you have data protection questions or wish to assert your rights. You can find their contact options here. Further information on data protection can be found via the following link here. Regardless of this, you can always contact us using the contact option described in this privacy policy. Your request will then, if necessary, be forwarded to the other controller for response.

5.4 Postal Advertising and Your Right to Object

In addition, we reserve the right to use your first name, last name, and postal address for our own advertising purposes, for example to send interesting offers and information about our products by letter post. This serves to safeguard our legitimate interests, which prevail in the context of a balancing of interests, in promotional communication with our customers in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR. You can object to the storage and use of your data for these purposes at any time by sending a message to the contact option described in this privacy policy.
After revocation of your consent, we delete your address from the recipient list unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use data beyond this, as permitted by law and about which we inform you in this statement.

6. Cookies and Other Technologies

6.1 General Information

In order to make visiting our website attractive and to enable the use of certain functions, we use technologies on various pages, including so-called cookies. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted again after the browser session ends, i.e. after closing your browser (so-called session cookies). Other cookies remain on your device and enable us to recognize your browser on your next visit (persistent cookies). The duration of storage can be found in the overview in your web browser’s cookie settings.

Protection of privacy on end devices

When using our online offering, we use strictly necessary technologies in order to provide the telemedia service expressly requested. The storage of information on your end device or access to information already stored on your end device does not require consent in this respect.

For functions that are not strictly necessary, the storage of information on your end device or access to information already stored on your end device requires your consent. Please note that if you do not grant consent, parts of the website may not be fully usable. Any consent you have given remains in effect until you adjust or reset the relevant settings on your end device.

Any downstream data processing by cookies and other technologies

We use technologies that are strictly necessary for the use of certain functions of our website (e.g. shopping cart function). Through these technologies, IP address, time of visit, device and browser information, and information about your use of our website (e.g. information about the contents of the shopping cart) are collected and processed. In the context of a balancing of interests, this serves overriding legitimate interests in an optimized presentation of our offering in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR.

We also use technologies to fulfil the legal obligations to which we are subject (e.g. in order to be able to prove consent to the processing of your personal data) as well as for web analytics and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this privacy policy.

Where applicable, we also use technologies that are not individually listed in this privacy policy. More detailed information about these technologies, including the respective legal basis for data processing, can be found on the Usercentrics platform. You can access this by clicking the fingerprint button in the bottom right or bottom left corner of the page.

Cookie settings

You can find the cookie settings for your browser via the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

If you have consented to the use of technologies in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, you can revoke your consent at any time by sending a message to the contact option described in the privacy policy. Alternatively, you can click the fingerprint button in the bottom right or bottom left corner of the page. If cookies are not accepted, the functionality of our website may be limited.

6.2 Use of the Usercentrics Consent Management Platform to Manage Consents

On our website, we use the Usercentrics Consent Management Platform (“Usercentrics”) in order to inform you about the cookies and other technologies that we use on our website and to obtain, manage, and document any consent required by law for the processing of your personal data through these technologies. This is necessary in accordance with Art. 6 para. 1 sentence 1 lit. c GDPR to fulfil our legal obligation under Art. 7 para. 1 GDPR to be able to prove your consent to the processing of your personal data, to which we are subject.

Usercentrics is an offering of Usercentrics GmbH, Sendlinger Straße 7, 80331 Munich, Germany, which processes your data on our behalf. When you visit our website, the Usersentrics web server stores a so-called server log file, which also contains your anonymized IP address, date and time of the visit, device and browser information, and information about your consent behavior. Your data will be deleted after three years unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use data beyond this, as permitted by law and about which we inform you in this statement.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined by decision that an adequate level of data protection exists: USA.

The adequacy decision for the USA applies as the basis for transfers to third countries, provided that the respective service provider is certified. Certification is in place.

6.3 Information on Transfers to Third Countries (Data Transfers to Third Countries)

We use technologies from service providers on our website whose registered office and/or server locations may be in third countries outside the EU or EEA. If there is no adequacy decision by the EU Commission for this country, an adequate level of data protection must be ensured by means of other suitable safeguards.

Suitable safeguards in the form of contractually agreed standard contractual clauses of the EU Commission or binding corporate rules are generally possible, but require prior review by the contracting parties as to whether an adequate level of protection can be ensured. According to the case law of the ECJ, it may be necessary to take additional protective measures for this purpose.
 
As a matter of principle, we have agreed the standard data protection clauses issued by the EU Commission with the technology providers we use that process personal data in a third country. Where possible, we also agree additional safeguards intended to ensure sufficient data protection in third countries without an adequacy decision.

Regardless of this, it may happen that despite all contractual and technical measures, the level of data protection in the third country does not correspond to that of the EU. In such cases, we ask you, if necessary, as part of the cookie consent process, for your consent pursuant to Art. 49 para. 1 lit. a GDPR to transfer your personal data to a third country.
In particular, there is a risk that local authorities in the third country may obtain access rights to your personal data that may not be sufficiently limited from a European data protection perspective, and that we as data exporter or you as the data subject may not become aware of this and/or may not have sufficient legal remedies available to prevent this and/or take action against such access.

The following countries in particular are currently among the third countries without an adequacy decision by the EU Commission (example list):

• China
• Russia
• Taiwan

You can find out to which third countries we transfer data in the privacy notices for the respective tool used and/or from the consent management service / consent manager platform (CMP) we use.

7. Use of Cookies and Other Technologies

We use the following cookies and other third-party technologies on our website. Unless otherwise stated for the individual technologies, this is done on the basis of your consent pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR. After the purpose ceases to apply and the use of the respective technology by us ends, the data collected in this context will be deleted. You can revoke your consent at any time with effect for the future. Further information on your revocation options can be found in the section “Cookies and Other Technologies.” Further information, including the basis of our cooperation with the individual providers, can be found under the individual technologies. If you have questions about the providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

7.1 Use of Google Services

We use the technologies of Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”) described below. The information automatically collected by Google technologies about your use of our website is generally transferred to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. Unless otherwise stated for the individual technologies, data processing is based on an agreement concluded for the respective technology between joint controllers in accordance with Art. 26 GDPR. Further information on data processing by Google can be found in the Google Privacy Policy.

Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has determined by decision that an adequate level of data protection exists.

Our service providers are located and/or use servers in countries outside the EU and the EEA. No adequacy decision by the European Commission exists for these countries. Our cooperation with them is based on the European Commission’s standard contractual clauses.

Google Analytics

For the purpose of website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information, and information about your use of our website), from which user profiles are created using pseudonyms. Cookies may be used for this purpose. If you visit our website from the EU, your IP address is stored on a server located in the EU for the derivation of location data and then deleted immediately before the traffic is forwarded to other Google servers for processing. Data processing takes place on the basis of a data processing agreement with Google.

For the purpose of optimized marketing of our website, we have activated the data sharing settings for “Google products and services”. This allows Google to access the data collected and processed by Google Analytics and subsequently use it to improve Google services. The sharing of data with Google under these data sharing settings is based on an additional agreement between controllers. We have no influence over the subsequent data processing by Google.

For the purpose of optimized marketing of our website, we use the so-called User ID function. With the help of this function, we can assign a unique, permanent ID to your interaction data from one or more sessions on our online presences and thus analyze your user behavior across devices and sessions.

For web analysis, the Google Analytics extension function Google Signals enables so-called cross-device tracking. If your internet-enabled devices are linked to your Google account and you have activated the “personalized advertising” setting in your Google account, Google can create reports on your usage behavior, especially cross-device user numbers, even if you change your device. We do not process personal data ourselves in this respect. We only receive statistics created on the basis of Google Signals.

For web analysis and advertising purposes, the extension function of Google Analytics uses the so-called DoubleClick cookie to make it possible to recognize your browser when you visit other websites. Google will use this information to compile reports on website activity and to provide other services related to website use.

If you do not give us consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR for the use of Google Analytics, no cookies will be stored on or read from your device. The data processing described in the previous paragraphs will not take place. In order to close gaps in web analysis through behavioural and conversion modelling, pings with data (user agent, information about your consent behaviour, screen resolution, IP address) are sent to Google.

Google Ads

For advertising purposes in Google search results and on third-party websites, the so-called Google Remarketing cookie is set when you visit our website. This automatically enables interest-based advertising through the collection and processing of data (IP address, time of visit, device and browser information, and information about your use of our website) by means of a pseudonymous cookie ID and on the basis of the pages you visited. Any further data processing only takes place if you have activated the “personalized advertising” setting in your Google account. In this case, if you are logged into Google while visiting our website, Google uses your data together with Google Analytics data to create and define target group lists for cross-device remarketing.

For website analysis and event tracking, we use Google Ads Conversion Tracking to measure your subsequent usage behaviour if you reached our website via a Google Ads advertisement. Cookies may be used for this purpose and data (IP address, time of visit, device and browser information, and information about your use of our website based on events specified by us such as visiting a webpage or subscribing to a newsletter) may be collected, from which user profiles are created using pseudonyms.

If you do not give us consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR for the use of Google Ads, no cookies will be stored on or read from your device. The data processing described in the previous paragraphs will not take place. In order to close gaps in web analysis through behavioural and conversion modelling, pings with data (user agent, information about your consent behaviour, screen resolution, IP address, page URL, information about ad clicks in URL parameters) are sent to Google. Your IP address is used to derive the IP country.

Google Fonts

For a uniform display of the content on our website, data (IP address, time of visit, device and browser information) is collected through the script code “Google Fonts,” transmitted to Google, and subsequently processed by Google. We have no influence over this subsequent data processing.

Google Tag Manager

Google Tag Manager allows us to manage various codes and services on our website. When implementing the individual tags, Google may also process personal data (e.g. IP address, online identifiers including cookies). Data processing takes place on the basis of a data processing agreement with Google.

By using Google Tag Manager, various services/technologies can be integrated.
If you do not want the use of individual tracking services and have therefore deactivated them, the deactivation remains in place for all affected tracking tags integrated via Google Tag Manager.

YouTube Video Plugin

For the integration of third-party content, data (IP address, time of visit, device and browser information) is collected via the YouTube Video Plugin in the enhanced privacy mode we use, transmitted to Google, and subsequently processed by Google, but only if you play a video.

7.2 Use of Facebook Services

Facebook Ads (Ads Manager)

We advertise this website via Facebook Ads on Facebook (by Meta) and on other platforms. We determine the parameters of the respective advertising campaign. Facebook (by Meta) is responsible for the exact implementation, in particular the decision regarding the placement of ads for individual users. Unless otherwise stated for the individual technologies, data processing takes place on the basis of an agreement between joint controllers in accordance with Art. 26 GDPR. Joint controllership is limited to the collection of the data and its transmission to Meta Platforms Ireland. The subsequent data processing by Meta Platforms Ireland is not covered by this.

7.3 Other Providers of Web Analytics and Online Marketing Services

Taboola

This website uses Taboola’s Content Discovery Technology to recommend further online content that may be of interest to you. To manage these recommendations, Taboola collects information about your device and your behaviour on this website and other partner sites through cookies and similar technologies. To obtain more information, please refer to Taboola’s privacy policy or click here for the opt-out.

Microsoft Clarity

We work with Microsoft Clarity and Microsoft Advertising to understand how you use and interact with our website using behavioural metrics, heatmaps, and session replays in order to improve and market our products and services. Website usage data is collected using first-party and third-party cookies and other tracking technologies to determine the popularity of products/services and online activities. We also use this information for website optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, please refer to the Microsoft Privacy Statement.

8. Integration of the Trusted Shops Trustbadge / Other Widgets

If you have given your consent pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR, Trusted Shops widgets are integrated on this website to display Trusted Shops services (e.g. quality seal, collected reviews) and to offer Trusted Shops products to buyers after an order.

The Trustbadge and the services advertised with it are an offer of Trusted Shops SE, Subbelrather Str. 15C, 50823 Cologne (“Trusted Shops”), with whom we are jointly responsible under data protection law pursuant to Art. 26 GDPR. As part of these privacy notices, we inform you below about the essential contractual content in accordance with Art. 26 para. 2 GDPR.

Within the framework of the joint controllership existing between us and Trusted Shops SE, please preferably contact Trusted Shops using the contact options provided in the data protection information if you have data protection questions or wish to assert your rights. Regardless of this, however, you can always contact the controller of your choice. Your request will then, if necessary, be forwarded to the other controller for response.

8.1 Data Processing When Integrating the Trustbadge / Other Widgets

The Trustbadge is provided by a US CDN provider (content delivery network). An adequate level of data protection is ensured in each case by an adequacy decision of the EU Commission, which for the USA can be accessed here. Service providers used from the USA are generally certified under the EU-U.S. Data Privacy Framework (DPF). Further information is available here. If service providers used are not certified under the DPF, standard contractual clauses have been concluded as a suitable safeguard.

When the Trustbadge is accessed, the web server automatically stores a so-called server log file, which also contains your IP address, date and time of access, amount of data transferred, and the requesting provider (access data), and documents the access. The IP address is anonymized immediately after collection, so that the stored data can no longer be assigned to your person. The anonymized data is used in particular for statistical purposes and for error analysis.

8.2 Data Processing After Order Completion

If you have given your consent, after completion of the order the Trustbadge accesses order information stored on your end device (order amount, order number, and where applicable purchased product) as well as email address, and your email address is hashed using a one-way cryptographic function. The hash value is then transmitted to Trusted Shops together with the order information in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR.
This serves to verify whether you are already registered for Trusted Shops services. If this is the case, further processing takes place in accordance with the  contractual agreement  concluded between you and Trusted Shops. If you are not yet registered for the services or do not grant consent for automatic recognition via the Trustbadge, you will then have the opportunity to register manually for use of the services or to conclude protection within the scope of your existing user contract, where applicable.

For this purpose, after completion of your order the Trustbadge accesses the following information stored on the end device you use: order amount, order number, and email address. This is necessary so that we can offer you buyer protection. Data is only transferred to Trusted Shops once you actively decide to conclude buyer protection by clicking the correspondingly labelled button in the so-called Trustcard. If you decide to use the services, further processing is governed by the contractual agreement with Trusted Shops pursuant to Art. 6 para. 1 lit. b GDPR in order to complete your registration for buyer protection and secure the order, as well as to send you review invitations by email afterwards where applicable.

Trusted Shops uses service providers in the areas of hosting, monitoring, and logging. The legal basis is Art. 6 para. 1 lit. f GDPR for the purpose of ensuring trouble-free operation. Processing may take place in third countries (USA, United Kingdom, and Israel). An adequate level of data protection is ensured in each case by an adequacy decision of the EU Commission, which can be accessed for the USA here, for the United Kingdom here and for Israel here. Service providers used from the USA are generally certified under the EU-U.S. Data Privacy Framework (DPF). Further information is available here. If service providers used are not certified under the DPF, standard contractual clauses have been concluded as a suitable safeguard.

9. Social Media

9.1 Social Buttons from Facebook (by Meta), X (formerly Twitter), Instagram (by Meta), Pinterest

Social buttons from social networks are used on our website. These are integrated into the page merely as HTML links, so that when our website is accessed, no connection to the servers of the respective provider is established yet. If you click on one of the buttons, the website of the respective social network opens in a new browser window. There you can, for example, press the Like or Share button.

9.2 Our Online Presence on Facebook (by Meta), X (formerly Twitter), Instagram (by Meta), YouTube, Pinterest, LinkedIn, Xing

If you have given your consent to the respective social media operator pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR, when visiting our online presences on the social media platforms listed above, your data is automatically collected and stored for market research and advertising purposes, from which usage profiles are created using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are generally used for this purpose. For detailed information on the processing and use of data by the respective social media operator, as well as a contact option and your rights and settings options for protecting your privacy, please refer to the providers’ privacy notices linked below. If you still need assistance in this regard, you can contact us.

Facebook (by Meta) is a service of Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland (“Meta Platforms Ireland”). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Facebook (by Meta) is generally transferred to a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. Data processing in connection with visiting a Facebook (by Meta) fan page is based on an agreement between joint controllers in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined by decision that an adequate level of data protection exists: USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina.

The adequacy decision for the USA applies as the basis for transfers to third countries, provided that the respective service provider is certified. Certification is in place.

Our service providers are located and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico.
No adequacy decision by the European Commission exists for these countries. Our cooperation with them is based on these safeguards: standard contractual clauses of the European Commission.

X is a service of Twitter International Unlimited Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland (“X”). The information automatically collected by X about your use of our online presence on X is generally transferred to a server of X Corp., FM 1209, Building 2, Bastrop, TX 78602, USA and stored there.

Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has determined by decision that an adequate level of data protection exists.

Our service providers are located and/or use servers in countries outside the EU and the EEA. No adequacy decision by the European Commission exists for these countries. Our cooperation with them is based on the European Commission’s standard contractual clauses.

Instagram (by Meta) is a service of Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland (“Meta Platforms Ireland”). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is generally transferred to a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA and stored there. Data processing in connection with visiting an Instagram (by Meta) fan page is based on an agreement between joint controllers in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined by decision that an adequate level of data protection exists: USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina.

The adequacy decision for the USA applies as the basis for transfers to third countries, provided that the respective service provider is certified. Certification is in place.

Our service providers are located and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico.
No adequacy decision by the European Commission exists for these countries. Our cooperation with them is based on these safeguards: standard contractual clauses of the European Commission.

YouTube is a service of Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information automatically collected by Google about your use of our online presence on YouTube is generally transferred to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there.

Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has determined by decision that an adequate level of data protection exists.

Our service providers are located and/or use servers in countries outside the EU and the EEA. No adequacy decision by the European Commission exists for these countries. Our cooperation with them is based on the European Commission’s standard contractual clauses.

Pinterest is a service of Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland (“Pinterest”). The information automatically collected by Pinterest about your use of our online presence on Pinterest is generally transferred to a server of Pinterest, Inc., 505 Brannan St., San Francisco, CA 94107, USA and stored there.

Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has determined by decision that an adequate level of data protection exists.

Our service providers are located and/or use servers in countries outside the EU and the EEA. No adequacy decision by the European Commission exists for these countries. Our cooperation with them is based on the European Commission’s standard contractual clauses.

LinkedIn is a service of LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland (“LinkedIn”). The information automatically collected by LinkedIn about your use of our online presence on LinkedIn is generally transferred to a server of LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA and stored there.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined by decision that an adequate level of data protection exists: USA.

The adequacy decision for the USA applies as the basis for transfers to third countries, provided that the respective service provider is certified. Certification is in place.

Xing is a service of New Work SE, Am Strandkai 1, 20457 Hamburg, Germany.

10. Contact Options and Your Rights

10.1 Your Rights

As a data subject, you have the following rights:

• pursuant to Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein;
• pursuant to Art. 16 GDPR, the right to request without undue delay the correction of inaccurate personal data stored by us or the completion of your personal data;
• pursuant to Art. 17 GDPR, the right to request the deletion of your personal data stored by us, unless further processing is required
  • for exercising the right of freedom of expression and information;
  • for compliance with a legal obligation;
  • for reasons of public interest; or
  • for the establishment, exercise, or defence of legal claims;
• pursuant to Art. 18 GDPR, the right to request restriction of the processing of your personal data insofar as
  • the accuracy of the data is contested by you;
  • the processing is unlawful, but you oppose its erasure;
  • we no longer need the data, but you require it for the establishment, exercise, or defence of legal claims; or
  • you have objected to processing pursuant to Art. 21 GDPR;
• pursuant to Art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used, and machine-readable format or to request transmission to another controller;
• pursuant to Art. 77 GDPR, the right to lodge a complaint with a supervisory authority. As a rule, you may contact the supervisory authority of your usual place of residence or workplace or of our company headquarters for this purpose.

10.2 Contact Options

If you have questions about the collection, processing, or use of your personal data, or if you require information, correction, restriction, or deletion of data, as well as revocation of any consent granted or objection to a specific use of data, please contact our company data protection officer.

Data Protection Officer:

Otto-Hahn-Allee 31
50374 Erftstadt
Germany

datenschutz@emk.com