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Legal information on withdrawal from EMK

Cancellation Policy


Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without providing any reason. The withdrawal period is fourteen days from the day on which you or a third party nominated by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us (EMK Münzen + Edelmetalle GmbH, Otto-Hahn-Allee 31, 50374 Erftstadt, Germany, service@emk.com, Phone: +49 (0) 531 - 888 979 50) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email). You may use the attached model withdrawal form, though it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the additional costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us) without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

The right of withdrawal does not apply to the following contracts:

  • Contracts for the supply of goods or services, the price of which is dependent on fluctuations in the financial market which cannot be controlled by the trader and which may occur within the withdrawal period, particularly services related to shares, units in open-ended investment funds within the meaning of § 1 paragraph 4 of the Capital Investment Code, and other tradable securities, foreign exchange, derivatives, or money market instruments.


Example Withdrawal Form 
(If you wish to withdraw from the contract, please complete and return this form.)
  • To EMK Münzen + Edelmetalle GmbH, Otto-Hahn-Allee 31, 50374 Erftstadt, Germany, service@emk.com
  • I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
  • Ordered on (*)/received on (*)
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if this form is notified on paper)
  • Date
(*) Delete as appropriate.

Cancellation policy created with the Trusted Shops legal text generator


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Legal information on withdrawal from EMK

Cancellation Policy


Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without providing any reason. The withdrawal period is fourteen days from the day on which you or a third party nominated by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us (EMK Münzen + Edelmetalle GmbH, Otto-Hahn-Allee 31, 50374 Erftstadt, Germany, service@emk.com, Phone: +49 (0) 531 - 888 979 50) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email). You may use the attached model withdrawal form, though it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the additional costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us) without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

The right of withdrawal does not apply to the following contracts:

  • Contracts for the supply of goods or services, the price of which is dependent on fluctuations in the financial market which cannot be controlled by the trader and which may occur within the withdrawal period, particularly services related to shares, units in open-ended investment funds within the meaning of § 1 paragraph 4 of the Capital Investment Code, and other tradable securities, foreign exchange, derivatives, or money market instruments.


Example Withdrawal Form 
(If you wish to withdraw from the contract, please complete and return this form.)
  • To EMK Münzen + Edelmetalle GmbH, Otto-Hahn-Allee 31, 50374 Erftstadt, Germany, service@emk.com
  • I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
  • Ordered on (*)/received on (*)
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if this form is notified on paper)
  • Date
(*) Delete as appropriate.

Cancellation policy created with the Trusted Shops legal text generator


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